Hi all, I'm getting around to setting up a new tenant on 6.1, and all seems to have worked correctly - but now I can't log in. The UI reports that "The user is not registered to this CollectionSpace tenant." The cpsace-services.log file contains this message: GET request failed: getAccountPerm account for org.collectionspace.services.account.AccountResource with csid=0 From what I can tell noodling through the cpsace_default PostgreSQL database, the tenant has the appropriate "admin" user, and I've copy-pasted that exact username/email address to the UI with no change in result. Please advise - thanks! Jonathan Piper, Ph.D., Curator Museum of Making Music, a division of the NAMM Foundation 5790 Armada Drive Carlsbad, CA 92008 Office: 760-304-5824 www.museumofmakingmusic.org<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.museumofmakingmusic.org%2f&c=E,1,gTaRj8h8j3PY8_4Mogn0IgRi0_U5WWwkSKjd6NSuFk7XUL_uOSZe1SVkPcWc2wvI_eRmycab7SCfr05JgKnPXL4Ct2k3SbtnFqxPBkg9&typo=1> www.facebook.com/MuseumofMakingMusic<https://www.facebook.com/MuseumofMakingMusic> [cid:image001.png@01D766F8.731EF450]

Jonathan, What's the URL (address) you're using to connect to your CollectionSpace instance? The URL should include the tenant "short" ID you created when you configured your new tenant. -Richard UC Berkeley On Tue, Jun 22, 2021 at 5:35 AM Jonathan Piper <jonathanp@namm.org> wrote: > Hi all, > > > > I’m getting around to setting up a new tenant on 6.1, and all seems to > have worked correctly – but now I can’t log in. The UI reports that “The > user is not registered to this CollectionSpace tenant.” The > cpsace-services.log file contains this message: > > > > GET request failed: getAccountPerm account for > org.collectionspace.services.account.AccountResource with csid=0 > > > > From what I can tell noodling through the cpsace_default PostgreSQL > database, the tenant has the appropriate “admin” user, and I’ve copy-pasted > that exact username/email address to the UI with no change in result. > > > > Please advise – thanks! > > > > Jonathan Piper, Ph.D., Curator > > Museum of Making Music, a division of the NAMM Foundation > > 5790 Armada Drive > > Carlsbad, CA 92008 > > Office: 760-304-5824 > > www.museumofmakingmusic.org > <https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.museumofmakingmusic.org%2f&c=E,1,gTaRj8h8j3PY8_4Mogn0IgRi0_U5WWwkSKjd6NSuFk7XUL_uOSZe1SVkPcWc2wvI_eRmycab7SCfr05JgKnPXL4Ct2k3SbtnFqxPBkg9&typo=1> > > www.facebook.com/MuseumofMakingMusic > > > _______________________________________________ > Talk mailing list -- talk@lists.collectionspace.org > To unsubscribe send an email to talk-leave@lists.collectionspace.org >